office (904)924-2340 Frequently Asked Questions
Q: Why use a collection agency?
A: Many debtors will pay a collection agency even though they never cooperated with the original creditor. The debtors sometimes realize you are serious or don't want a damaged credit rating or to go to court, therefore it is sometimes possible for the agency to collect when the client was not able to. In addition, the constant attention equired to collectdelinquent account is expensive and time consuming and distracts you from your core business activities.
Q:
What
documents do we need to give you for you to support the debt?
A:
We would
need a copy of any contract, if you have one, an invoice or
statement that has the amount owed or any other supporting
documention of proof of loss, and the debtor contact information on
it, such as address, phone, work phone, email, etc.
Q: What is your Process for collection?
A: Once you place an account with us, we send an initial collection letter to the debtor letting them know the account has been placed with us, who the creditor is (you) and how much is owed. By law we must also let them know that they have 30 days to dispute the debt or request verification. We wait a few days to be sure they have received this letter, and then we begin to call them. We cannot demand payment in full or report the debt to the credit bureaus within this 30-day period. We make 2-3 calls and send out 2 letters in this time frame. After 30 days, if there has not been a payment or response, we send a demand for payment. Phone calls become more frequent and are also made in the evenings and on weekends.
Q:
What if
the debtor disputes the debt or just refuses to pay?
A: If the debtor disputes the debt, we will provide them with an documentation you can provide us to prove the validity of the debt. If the debtor refuses to pay, we may suggest legal action.